ZIHUI HOTEL LINEN
Privacy Policy
Last updated: September 9, 2026
Who we are
Shanghai Zihui Textile Decoration Co., Ltd. operates this ZIHUI HOTEL LINEN website and is responsible for the personal information described in this policy. For privacy questions or requests, contact lisa.chen@tffz.cn.
Information we collect
When you make an inquiry, we receive the information you choose to provide: company and contact names, email, phone or WhatsApp details where entered, company website, buyer and project information, product specifications, quantities, timing, destination, free-text requirements and uploaded files. We also generate an inquiry reference and maintain related communications.
The RFQ may capture the referring page and campaign information such as UTM parameters. Website hosting and anti-abuse services process technical information, such as IP-related identifiers, browser or device signals and request information, to operate and protect the service.
How we use information
We use information to respond to RFQs, evaluate hotel-linen requirements, review specifications, prepare quotations and discuss projects. We also use it to deliver inquiry notifications and acknowledgements, follow up on delivery failures, operate the website, prevent abuse and maintain reasonable business, security and legal records.
Submitting an RFQ does not subscribe you to marketing. Operational inquiry emails are part of handling your request. Where applicable law requires a basis for processing, the relevant basis depends on the purpose, including responding to a requested business inquiry, legitimate operational and security interests, legal obligations or consent where required.
Uploaded specifications and reference files
You may upload files to explain your project. We handle these as private RFQ materials, rather than public website content. Please provide only materials you are entitled to share and avoid unnecessary sensitive personal information. Files may contain information about other people, so consider whether that information is needed before uploading.
Service providers and sharing
We use Railway for website and application hosting; Supabase for the RFQ database, private file storage and backend data services; Resend for transactional inquiry notifications and acknowledgements; and Cloudflare Turnstile for bot and abuse prevention. Relevant information is processed by these services to perform those functions.
Information may also be handled by personnel responsible for your inquiry and disclosed where necessary to meet applicable legal obligations or address security incidents and disputes. Notification content and delivery state may be retained to support reliable communication.
Browser storage and anti-abuse technology
Necessary browser storage supports the inquiry experience. After a successful RFQ, session storage temporarily carries your reference to the confirmation page, where it is read and removed. Cloudflare Turnstile uses anti-abuse technology and may process browser or device information; relevant cookies or storage may depend on how those services operate.
Optional Google Analytics
Only after you explicitly accept analytics, we load Google Analytics 4, provided by Google, to understand website visits and general interactions, including inquiry steps, confirmed inquiry submissions, contact-button clicks and language changes. Google Analytics may use first-party cookies and process browser/device information and pseudonymous identifiers. We do not use this integration for advertising personalization.
Our custom analytics events do not include names, contact details, company names, inquiry references, free-text requirements, attachment details or contact destinations. We use approved page paths without URL query strings. Optional measurement also includes scrolling and downloads of public website resources; private RFQ uploads are not analytics events. Campaign information supplied with an inquiry is handled separately as described above.
You can accept or decline using the analytics notice, and reopen Analytics settings at any time to change your choice. Declining or withdrawing analytics does not affect RFQs, security verification or other essential functions. Your choice is stored in this browser; withdrawal stops future measurement by this integration and removes its accessible Google Analytics cookies, but does not automatically delete data already collected by Google. Google may process analytics information outside your country. See Google's Privacy Policy for information about its processing and retention. Contact us about applicable privacy rights.
Optional Meta Pixel advertising measurement
Only after you separately and explicitly accept advertising measurement, we load Meta Pixel, provided by Meta Platforms, to record PageView events on approved public pages and help measure advertising effectiveness. Meta may receive information such as the page visited, browser or device signals, IP address and identifiers stored in cookies such as _fbp or _fbc. We do not send RFQ form contents, contact details, inquiry references or private upload information through this Pixel integration.
You can accept or decline advertising measurement separately from analytics, and change either choice through Privacy settings. Declining or withdrawing Meta Pixel consent does not affect RFQs or essential functions. Withdrawal stops future Pixel events from this integration and removes accessible _fbp and _fbc cookies; it does not automatically delete information already received by Meta. Meta may process information in other countries. See Meta's Privacy Policy for information about its processing.
Retention
We retain information for as long as reasonably necessary for inquiry and project follow-up, legitimate business records, security and abuse prevention, disputes and applicable legal obligations. Relevant considerations include the nature of the inquiry, an ongoing business relationship and backup lifecycles. When information is no longer reasonably needed, it is subject to deletion or anonymization, taking account of applicable obligations and backup processes.
International processing
Our service providers may process or store information in jurisdictions different from your location. The locations and requirements relevant to processing can vary by service. You may contact us with questions about the processing of information associated with your inquiry.
Security
We use access restrictions, private file handling and anti-abuse measures to protect inquiry information. No internet transmission or storage system can be guaranteed completely secure. Please avoid sending information beyond what is needed for your business request.
Your rights and requests
Depending on applicable law, you may have rights to access, correct or delete personal information, restrict or object to processing, and complain to a competent authority. Contact lisa.chen@tffz.cn to make a request. We may need information to verify your identity and understand the request; applicable obligations may affect how it can be fulfilled.
Business users and children
This is a B2B hospitality procurement website intended for business users and not directed to children.
Changes to this policy
We may update this policy as the website or our practices change. The date above identifies the latest update.